Terms & Conditions

TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern your use of the website and services of Luxury Nap Mattress (“Luxury Nap,” “we,” “our,” or “us”). By accessing or using this website (the “Site”), including any purchases made through the Site, you agree to be bound by these Terms, along with any other guidelines, policies, or terms incorporated herein by reference. If you do not agree, you must refrain from using our Site.

For any queries, feel free to reach out at luxurynap94@gmail.com

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1. PRIVACY POLICY

Please review our [Privacy Policy], which explains how we collect, use, and safeguard your information. Your agreement to these Terms includes agreement to our Privacy Policy.

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2. ELECTRONIC COMMUNICATION

By submitting your phone number, email, or placing an order, you consent to receive communications from us electronically or via phone. This includes, but is not limited to:

• Order updates and promotional content via email or phone
  
• Calls from our customer care team
  You agree that all such communication satisfies any legal requirements for written communication.
  

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3. ELIGIBILITY

The Site is not intended for use by individuals under the age of 13. If you are under 13, please do not use or access the Site.

If using the Site on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.

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4. COPYRIGHT AND TRADEMARKS

All content on this Site—images, text, videos, designs, and graphics—is owned or licensed by Luxury Nap and protected by Indian and international copyright laws.
You may not reproduce, distribute, or use any materials without written permission from Luxury Nap.

All trademarks, logos, and brand elements are the property of Luxury Nap or respective owners. Unauthorized use is strictly prohibited.

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5. LIMITED LICENSE

You are granted a limited, non-exclusive license to access and use the Site for personal use only. You may not:

• Reproduce or resell any part of the Site or its content
  
• Use data mining or automated extraction tools
  
• Modify, reverse-engineer, or tamper with any part of the Site
  

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6. PRICING AND PAYMENTS

• Prices: All prices are displayed on the Site and include applicable taxes (if mentioned).
  
• Payment: We use third-party secure gateways to process payments, accepting most debit/credit cards, UPI, and net banking.
  

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7. SHIPPING POLICY

• Processing Time: 1–3 business days post order confirmation
  
• Free Shipping: Available across India
  
• Delivery: 5–10 business days (may vary by location)
  
• Tracking: Tracking details will be emailed once your order is dispatched
  
• Split Shipments: Some orders may be delivered in separate shipments at no extra cost
  

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8. REVIEWS AND CONTENT SUBMISSION

We welcome reviews and feedback but reserve the right to remove any content that violates our standards or legal obligations. By submitting content:

• You grant Luxury Nap a worldwide, royalty-free license to use it for marketing and promotion
  
• You confirm that your submission does not infringe upon the rights of others
  
• Offensive, unlawful, or misleading content will be removed without notice
  

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9. DISCLAIMERS

• We do not guarantee that product descriptions, pricing, or other content is fully accurate or error-free.
  
• We reserve the right to modify or discontinue any feature or product without notice.
  
• We are not liable for any damages resulting from use of or inability to use the Site.
  

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10. WARRANTY POLICY

Luxury Nap Mattress Warranty – 5 Years Limited
Covers:

• Sagging or indentation >1 inch (excluding improper usage)
  
• Manufacturing defects in zippers or stitching
  Does not cover:
  
• Wear and tear from regular use
  
• Damage due to misuse, improper base support, or exposure to liquids
  Warranty claims must be made with original proof of purchase. For more details, email us at
  

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11. DISPUTE RESOLUTION

All disputes are subject to the jurisdiction of the courts of [ADDRESS]. Arbitration may be pursued per applicable Indian laws.

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12. TERMINATION

We reserve the right to suspend or terminate access to the Site without notice for any violation of these Terms.

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13. MODIFICATIONS TO TERMS

We may update these Terms from time to time. Changes will be reflected with the updated date at the top. Continued use of the Site constitutes acceptance of updated Terms.

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14. CONTACT US

If you have any concerns or questions about these Terms, please reach out to:
luxurynap94@gmail.com