Returns, Exchanges & Warranty
Returns & Exchanges
At Luxury Nap, we stand by the quality of our sleep solutions. That’s why we offer a 7-Day Easy Return Policy for purchases made exclusively through www.luxurynap.com.
For purchases made via Amazon or Flipkart, please refer to the return and refund policies of those marketplaces.
How to Return Your Mattress
Returning your Luxury Nap mattress is simple:
- Place a return request
- Email us at 📧 luxurynap94@gmail.com
Once your request is received, we’ll coordinate a pickup with our logistics partners.
Note: If the return is due to ordering an incorrect size, a logistics charge will apply.
The return process typically takes 7–10 business days from the date of request, depending on pickup and delivery timelines.
Packaging Guidelines
- You don’t need the original outer box or capsule.
- If you still have the inner plastic bag, we recommend using it for easier handling during returns.
- After you pack and label the mattress (we’ll email you return labels), our courier partner will schedule the pickup.
Warranty
All Luxury Nap Mattresses come with a 5 Year Warranty covering:
✅ Foam impressions deeper than 1 inch
✅ Sagging or foam breakdown not caused by misuse
✅ Cover defects (like unraveling stitching)
✅ Splits or cracks in the foam due to manufacturing
We do not cover:
❌ Normal wear and tear
❌ Misuse, folding, or damage beyond regular usage
❌ Discomfort due to personal preference after the return window
Making a Warranty Claim
If you believe your mattress has a manufacturing defect:
- Reach out to us at 📧 luxurynap94@gmail.com
- Attach photos or videos that highlight the issue
- Our team will verify and assist you with next steps — which may include repair or replacement
If you need a replacement cover, email us and we’ll share pricing based on your mattress size.
A Final Note on Warranty Terms
While our warranty is for 5 years, we recommend replacing mattresses every 8–10 years for best hygiene and support. Longer warranties in the market are often prorated — meaning the benefit decreases over time. We keep it transparent and straightforward.